1

after-sales service

n. service that continues after a product has been sold [eg: repairs etc]

2

buyer

n. 1 any person who buys anything 2 a person employed by a firm to buy

3

client

n. a person who buys services from a lawyer, architect or other professionals

4

close

v. to finalise a deal or sale; to make a sale

5

cold call

v. to telephone a prospect without previous contact - also n.

6

customer

n. a person who buys goods or services from a shop or business

7

deal

n. a business transaction - also v. dealer n.

8

discount

n. a reduction in the price; a deduction [usually expressed as a percentage (%)]

9

follow up

v. to continue to follow persistently; to maintain contact [eg: after a lead]

10

guarantee

n. a promise that a product will be repaired or replaced etc if faulty - also v.

11

in bulk

in large quantity, usually at a lower price

12

lead

n. useful indication of a possible customer to be followed up

13

objection

n. a reason given by a prospect for not buying - to object v. seeovercome

14

overcome

v. [-came, -come] to overcome an obj-ection to show an objection is invalid

15

product

n. something made and usually for sale - to producev. seeservice

16

prospect

n. a possible or probable customer; prospective customer

17

representative

n. sales representative person who represents & sells for a firm; salesperson

18

retail

v. to sell in small quantities (as in a shop to the public) - also n. see wholesale

19

service

n. work done usually in return for payment - to servev. see product

20

wholesale

v. to sell in bulk (as to a shop for resale to the public) - also n. see retail